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Call us on  +44 (0)116 319 4950

Customer Service 

Shipping & Delivery

We strive to offer a 'by return' despatch service on our products. Most, if not all, of our transfer products are available ex-stock and are despatched within 24-48 hours (excluding Saturdays, Sundays and Public Holidays) of receiving orders. If your order includes Etched Products some delays may be encountered whilst the items are hand painted and finished. We therefore request that you allow 28 days for delivery. 

We stock large quantities of RailMatch and Phoenix Precision Paints, many of which can be supplied ex-stock. We are unable to give specific delivery times on items 'out of stock' as we have to wait for new supplies to arrive from the manufacturers. Notice will be given if delays in despatch are likely to be longer than 28 days.

Privacy & Security

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. We do not disclose telephone numbers to any third parties. Neither do we disclose address details to any third parties.

Returns & Replacements

If you have ordered an item incorrectly, we are happy to exchange it for you (providing it is received by us in a resaleable condition and within 30 days of purchase). When returning goods to be exchanged, please also include the appropriate packing and postal amounts applicable for the return of exchanged goods. Please also ensure that you stamp the returned package with the correct amount - any shortfall will mean that we are charged a fee by Royal Mail, and this will be re-charged to you, together with any shortfall in postage. We will debit any additional postal charges to your credit/debit card (if your order was paid by this method) if no return postal payments are enclosed with the returned goods.

Should you require a refund on any ordered goods we will oblige (providing they are returned to us in a resaleable condition and within 30 days of purchase). You will be responsible for covering the correct return postal charges and we will not be held responsible for any return item that goes missing if the item is not insured. We do not accept mail which does not bear the correct postage and which has been surcharged by Royal Mail. Please consult your local Post Office if you are uncertain how much postage to affix.

Occasionally, mistakes are made and items are despatched in error. In this instance we will cover return postage costs. 

Gift Vouchers

Our Gift Vouchers can be exchanged for goods to the face value of the Voucher, they cannot be exchanged for cash. If you return any goods (purchased with a Gift Voucher) for a refund, you will receive a credit note to the value of goods returned - providing they are returned in saleable condition within 30 days of the order date.

At the moment, gift vouchers cannot be redeemed online. You can, however, send in a mail order (enclosing your voucher) or make a telephone order (quoting the voucher number). Vouchers can be redeemed once - after they have been used to purchase goods, the credit will be removed from our system. 


Orders can be placed securely online or by telephone. We also accept mail orders and orders send via fax -.

Print off our order form for convenience


Payment to be made with order. We can accept payment by Credit/Debit Card, by Cheque (Drawn on a UK bank account), Postal Order or International Money Order - made payable to Fox Transfers Ltd.