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Terms And Conditions

Terms

We strive to offer a 'by return' despatch service on our products. Most, if not all, of our transfer products are available ex-stock and are despatched within 24-48 hours (excluding Saturdays, Sundays and Public Holidays) of receiving orders. If your order includes Etched Products some delays may be encountered whilst the items are hand painted and finished. We therefore request that you allow 28 days for delivery. 

We stock large quantities of RailMatch and Phoenix Precision Paints, many of which can be supplied ex-stock. We are unable to give specific delivery times on items 'out of stock' as we have to wait for new supplies to arrive from the manufacturers. Notice will be given if delays in despatch are likely to be longer than 28 days.

Payment

Payment to be made with order. We can accept payment by Credit/Debit Card, by Cheque (Drawn on a UK bank account), Postal Order or International Money Order.

Surcharge

There will be a 60p surcharge on all orders with a goods value of less than £6.00 if payment is made by credit or debit cards. This charge will not be implemented if any items ordered are out of stock or we cannot fulfill your complete order.

Exchanges/Refunds

If you have ordered an item incorrectly, we are happy to exchange it for you (providing it is received by us in a resaleable condition and within 30 days of purchase). When returning goods to be exchanged, please also include the appropriate packing and postal amounts applicable for the return of exchanged goods. Please also ensure that you stamp the returned package with the correct amount - any shortfall will mean that Royal Mail will levy a fee plus an amount to cover the insufficient payment. We do not accept mail which does not bear the correct postage and which has been surcharged by Royal Mail.

Should you require a refund on any ordered goods we will oblige (providing they are returned to us in a resaleable condition and within 30 days of purchase). You will be responsible for covering the correct return postal charges and we will not be held responsible for any return item that goes missing if the item is not insured. We do not accept mail which does not bear the correct postage and which has been surcharged by Royal Mail. Please consult your local Post Office if you are uncertain how much postage to affix.

Occasionally, mistakes are made and items are despatched in error. In this instance we will cover return postage costs. 

SIZING

Many items on our website include dimensions of transfers printed or prototypical sizing of actual images. Please note the size of printed transfers supplied can vary slightly from dimensions stated.

There are many stages to the printing process and each process has its own tolerance. From outputting film, creating stencils and printing, to variations in ink thickness - each process can make a difference. Even weather, (humidity, heat or cold) can make the paper expand or contract - another variation in the process. All Waterslide Transfers are printed by a semi-automatic printing machine and each sheet of paper is hand-fed. So, whilst we aim to be as accurate as possible in our research and printing, we do have to make clear that tolerances must be considered and allowed for.

Postal addresses

We do not disclose address details to any third parties.

Telephone numbers

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. We do not disclose telephone numbers to any third parties.

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